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It is undeniable that Artificial Intelligence and Automation are in the minds of the public. With major corporations such as Google, Amazon, Facebook, and Microsoft making the news on their artificial-intelligence research and products, and personalities such as Elon Musk, Bill Gates, and Stephen Hawking holding interviews warning of an A.I. apocalypse, it’s no wonder people are talking about it.
Artificial Intelligence has recently migrated into Information Technology, with several companies providing solutions for IT Operations. Executives and managers are quickly eyeing it up, excited by its abilities to make employees more efficient, reduce downtime, and minimize staffing. The marketing for these products is very positive, extolling the simplicity of operations and their effectiveness. The algorithms, as it is explained, will handle everything.
There is a configuration cost to get it up and running and to keep it running smoothly that management may not see at first. There is no “Easy” button here. Depending on the organization, implementing an A.I. and automation platform may require thousands of hours of work. This article aims to provide some thoughts on prerequisites to using A.I. in your IT infrastructure.